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I want to make an exchange or a return

You want to exchange or return your item(s) because:

  • It has a defect
  • It is not the right size
  • I do not like the color
  • I do not like the item
  • Other reason

To ensure the smooth procedure of exchange or refund, please fill in this form:

Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.

Please follow these steps:

  1. Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.
  2. The exchange and return procedure is carried out through DHL Express or DHL Parcel. To do it, you only have to email our exchange and returns team in order to schedule the new date that best suits you. The return shipping cost from your address to our premises is totally free of charge for you.

Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

If you have any questions or concerns, send us an email ( or contact us through social networks (see below).

Call us (9:00am – 8:00pm): +351962003008; Facebook:; Instagram: @ubonlinestore; WhatsApp (9:00am - 8:00pm): +351962003008

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