You are not required to create an account to order, but we recommend that you do so. By creating an account, you will enjoy the following benefits after placing an order:

- Track the status of your order

- Edit your customer data

- Save items to your wishlist

- View your order history

To place an order, simply add the desired product(s) to your shopping cart and proceed to checkout. You will need to fill in the delivery address, choose the shipping carrier and make the payment.

After completing the order, you will receive a confirmation e-mail with all the details of your order. In addition, you will be able to check the status of your order within your customer account, giving you access to up-to-date information about its processing and shipping.

We are available to help if you encounter any problems during the purchasing process. To do so, please contact Customer Service here and we will reply as quickly as possible.

In any of the cases below, please contact Customer Service here and we will sort the situation out as quickly as possible.

- Within the first 2 hours you can cancel or exchange the products you have ordered. 

- If it has been more than 2 hours, but less than 12 hours after you placed your order, you can cancel it at no charge. 

- If more than 12 hours have passed since you placed your order, we will not be able to cancel it. However, once we receive your order, you may exchange or return it.

- If you have made a mistake in the delivery address, and regardless of whether your order is in transit or not, it will always be possible to change the address.

On "My Account" tab you can check the status of your order, but in addition you will be notified by e-mail and/or text message of any changes in the status of your order.

If you made your purchase as a guest and want to know the status of your order, please contact Customer Service here.

Yes, it is possible. Follow the steps below:

1. In the 'Shipping Address' field write your details, including the address where you want to receive your order.

2. Then continue to the payment method and click on the option 'Use a different invoice address'.

3. In the following fields enter the details of the company to which you wish your order to be invoiced.

You can also do the reverse, if you want the order to be invoiced personally, but sent to your company or to another address.

The invoice will be sent with your order. If you would like to receive the invoice in electronic format, please go to "My Account" and download the invoice.

If your order is for a gift to another person, you can request, when filling in the shipping address, that the order is sent without the invoice inside. In that case the invoice will be sent later by e-mail or will also be available in your customer account. 

In addition, it is possible to add a personalized message inside the package, along with the clothes. To do this, simply leave the message in the order notes, located in the shopping cart, before you finalize the order.

It is important to note that when requesting a personalized message or shipping without invoice, it is recommended that you contact our customer service to reconfirm the order by clicking here. That way we can ensure that all your preferences are properly taken care of.

At the time of placing the order, before you confirm and finalize the order, you can add your VAT number in the "TAX Payer Number" field during the payment process.

If you have finalized your order without filling in this field, please contact our customer service here so that we can add your VAT number to the invoice.

We are here to make the purchasing process as convenient and personalized as possible for you.

Currently you can shop online in all countries of the European Union and most of America, Asia, Africa and Oceania. We do not ship to Russia, Ukraine and Brazil.

You can check all the shipping costs here.

Europe: Delivery can take 1-3 working days (express delivery); and 3-7 working days (standard delivery)

Rest of the World: Delivery can take between 1-4 working days.

Portugal Mainland: Delivery can take 1-2 working days

Madeira and Azores: Delivery can take 1-3 working days

Spain Mainland: Delivery can take 1-2 working days

Balearic Islands: Delivery can take 1-3 working days

Canary Islands, Ceuta, Melilla, Andorra & Gibraltar: Delivery can take 2-5 working days

If your order does not arrive on time, please contact Customer Service here so we can find out the reason for the delay.

If the delay was not caused by external factors such as holidays, weekends, festive dates, time zones, or customs clearance, we will refund the shipping cost.

Permanent holidays in the shipping country:

January 1 (New Year's Day); April 25 (Freedom Day); May 1 (Labor Day); May 31 (Corpus Christi); June 10 (Portugal Day); August 15 (Assumption of the Virgin Mary); October 5 (Implantation of the Republic); November 1 (All Saints' Day); December 1 (Restoration of Independence); December 8 (The Virgin Mary Immaculate Conception Day); December 25 (Christmas Day).

Free shipping is available during certain special campaigns throughout the year. Subscribe to our newsletter to receive free shipping codes during these special occasions. Otherwise, shipping fees apply as usual. For more details about shipping fees, you can check all the information here.

Yes, you can if you have created an account. Within your account, you can check the status of your order by clicking on "Shipment Status". You will also receive email updates on all shipment status of your order, from the time it leaves the warehouse to the final delivery.

If you do not have an account created, we recommend that you contact our customer service department for updated information on the status of your order. To do so, click here and we will reply as soon as possible.

Yes, in the payment process, you have the option to indicate a different shipping address than the one you entered when you registered. If you need the order to be delivered to an alternative address, simply select the option "Different shipping address" during the checkout process. You will be able to enter the details of the new shipping address and complete the order.

We understand that there are situations where you want to send an order directly to another person or to a specific address, and we are here to make this possible. We want to make sure that your order is delivered to your desired address, according to your preferences.

If you have any questions or need additional assistance during the shipping address process, please contact our customer service team here.

For countries outside the European Union, such as Switzerland, United Kingdom or Gibraltar, customs duties may apply at the time of delivery. For the United States and Australia, shipments are duty free.

The amount of these duties varies depending on the value of the order and the destination country. It is important to note that these additional charges are determined by the customs in each country, and therefore we cannot be held responsible if they occur. 

We recommend that before placing an order you contact the customs in your country to get detailed information about possible duties and avoid unpleasant surprises at the time of delivery.

In case of order cancellation due to customs duties, the order will be returned to our warehouse, but the shipping costs will not be refunded. We want to ensure your complete satisfaction, so it is important to be aware of these possible duties when placing your order.

We are always available to help you and answer any questions you may have regarding customs duties. We want your shopping experience to be smooth and hassle-free.

These are the countries that are always subject to customs duties:

Afghanistan

Åland Islands

American Samoa

Anguilla

Antigua & Barbuda

Argentina

Aruba

Azerbaijan

Bahamas

Barbados

Belize

Bermuda

Bhutan

Bolivia

Botswana

Brazil

Brunei Darussalam

Burkina Faso

Burundi

Cayman Islands

China, People's Republic of

Comoros

Congo, Democratic Republic of the

Cook Islands

Cuba

Djibouti

Dominica

Egypt

El Salvador

Falkland Islands (Malvinas)

French Polynesia (Tahiti)

French Southern Territories

Gibraltar

Guam

Guatemala

Guernsey

Guyana

Haiti

Heard Island and McDonald Islands

Honduras

Hong Kong

Iceland

India

Iraq

Jersey

Kenya

Kiribati

Korea, Democratic People's Republic of

Laos

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Macau

Malawi

Marshall Islands

Micronesia, Federated States of

Mongolia

Montserrat

Myanmar

Namibia

Nauru, Republic Of

Nepal

New Caledonia

Nicaragua

Nigeria

Niue Island

Northern Mariana Islands

Oman

Pakistan

Palau

Palestine

Pitcairn

Qatar

Rwanda

St. Barthelemy

Saint Helena

St. Kitts and Nevis

St. Lucia

Saint Pierre and Miquelon

St. Vincent

Samoa

Sao Tome & Principe

Serbia

Seychelles

Sierra Leone

Solomon Islands

Somalia

South Africa

South Sudan

Sri Lanka

Sudan

Suriname

Svaldbard

Swaziland

Switzerland

Tajikistan

Tanzania

Timor-Leste

Tokelau

Tonga

Trinidad and Tobago

Turkey

Turkmenistan

Turks and Caicos Islands

Tunisia

Tuvalu

Uganda

United States Minor Outlying Islands

Vanuatu

Vatican City

Virgin Islands (British)

Virgin Islands (U.S.)

Western Sahara

Yemen

In case you receive a damaged package, we recommend that you follow these steps:

• Upon receipt of the package, carefully check the condition of the packaging on the outside. If you notice any visible damage, write a note on the carrier's delivery note indicating that the package is damaged.
• In addition, add a note stating that due to the damaged package, it is not possible to guarantee that the entire order has been delivered. This information is important to be able to claim any missing goods with the carrier.
• Take a picture of the damaged package before opening it, as the pictures can be useful as evidence in case you need to file a claim.
• Once you have carried out the above steps and received your order, carefully open the damaged package. Check the condition of the products inside and, if any are damaged, take photos of the damaged items.

Contact our Customer Service immediately, providing details about the situation and sending the photos of the damaged packaging and damaged products, if relevant. Our team will analyze the situation and provide the appropriate resolution, which may include replacing the damaged items.

Returns are always free, i.e. returning your order to our warehouses does not cost you anything.

The articles must be in their original condition, they must not look used and must still contain all labels. We do not return articles that have signs of use, have no label, or without the presentation of the invoice.

Put the articles and the invoice in the original packaging. If you no longer have the original packaging or it is damaged, you can use a different packaging. However, we are not responsible for any damage during shipping.

Enter the Exchange and Return Platform here and complete the process until the pickup appointment. After that you will receive the complete return status by e-mail. This method of return is automatic and autonomous, so you will not have the intervention of our team. If you have any questions, please contact Customer Service here. 

Note:

• We do not do returns on orders with more than 30 working days from the date of invoice.
• If you decide to send an article back to us, either for exchange or return, without going through the normal return process, you will be 100% responsible for all costs and possible damage or loss.
• You do not need to return products offered by us, such as masks. Just keep them and enjoy the gift.
• The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August, these deadlines may change up to 30 working days for exchanges and 40 working days for refunds).
• All orders, placed between November 1st and December 31st 2023, have an extended period for exchanges or returns until January 31st 2024, as long as the products show no signs of use or misuse.

You have 30 days from the date indicated on the invoice. All orders, placed between November 1 and December 31, 2023, have an extended return period until January 31, 2024, as long as the products show no signs of use or misuse.

The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August, these times may change up to 30 working days for exchanges and 40 working days for refunds).

If you did not receive one of the articles of your order, check that you did not receive an e-mail informing you that one of the articles was not available. In this case we will refund the amount corresponding to the article.

If you have not received an e-mail, please contact Customer Service here and we will reply as soon as possible.

We only sell articles in perfect condition, so if you ever receive an article that is not, please enter the Exchange and Returns Platform here and finalize the process of returning the article (attaching a photo of the defect). After scheduling the pickup, the official brand will be notified and will evaluate the defect. Upon validation, we will replace the article within 7 days at no extra cost to you.

If occasionally you receive an article that you did not order, also enter the Exchange and Returns Platform here and finalize the process as transcribed in the paragraph above.

We offer several payment options for your convenience. You can pay for your orders with the following methods:

- Credit Card: We accept Visa, Visa Electron, Mastercard and American Express.

- Paypal: You can pay using your Paypal account.

- BanContact: Available for payments in Belgium.

- iDeal: Available for payments in the Netherlands.

- Sofort: Available for payments in selected countries.

- Apple Pay: You can use Apple Pay for fast and secure payments.

- Klarna: Option to pay by invoice or installments (available in some countries).

- MBWay: Exclusive for payments in Portugal.

- Cash on delivery: Available exclusively in Portugal and mainland Spain.

We do not accept checks.

At UB Online Store, we guarantee maximum online security. We use a server certificate and SSL protocol to protect your data and ensure secure transmissions. Your privacy is essential and you can check our Privacy Policy for more information.

We are committed to providing a safe and reliable shopping experience. If you have any questions about payment methods or need additional help, please contact our customer service department. We are here to help you!

With Klarna, you have the option to split your order amount into 3 equal payments, for purchases over 35€. Each installment will automatically be charged to the credit or debit card you provide during payment. The first installment will be charged when UB Online Store confirms your order, and installments 2 and 3 will be scheduled 30 and 60 days after the first charge, respectively.

To use Klarna, you will need to provide some personal contact and order information so that a credit assessment can be performed by Klarna. You will be able to track your scheduled payments in the Klarna application. For general information about Klarna and the terms of use specific to your country, please refer to klarna.com/en/ or Klarna's privacy policy

We will process your personal data in accordance with applicable data protection law as stated in Klarna's privacy policy. You can also consult our privacy policy here.

Klarna offers you a flexible payment method, allowing you to enjoy your orders immediately and pay later. If you have further questions about using Klarna or need additional assistance, please feel free to contact our customer service. We are here to help you!

If you want to place an order with a gift card or discount code, follow the steps below:

1. Once you have added all the items you wish to purchase to your shopping cart, proceed to checkout.

2. At checkout you will have a field to enter your code.

About discount code:

• A discount code is a code that offers you a percentage discount on the final amount of your purchase.
• A discount code has the expiration date announced in each campaign.
• You can only use one discount code per purchase.
• You cannot use a discount code together with a gift card.
• The discount code must be transcribed without errors: you must respect upper and lower case letters, as well as spacing and digits.

About gift card:

• The main purpose of a gift card is to offer someone a card charged with money in order for them to purchase articles in our online store.
• The gift card contains a code that can be used at checkout multiple times until the limit is reached.
• You cannot use a gift card together with a discount code.
• The gift card is valid for 12 months from the date of payment.
• Your gift card can only be used while it has enough credit.

If you want to buy a gift card you can do it here.

Yes, it is safe to provide your credit card details when shopping online at our store. We use secure connections through TLS/SSL (Transport Layer Security/Secure Sockets Layer) certificates. These certificates encrypt the communication between your device and our store, ensuring that your data is protected from unauthorized access. We are committed to maintaining the security and privacy of your information.

Your security is our priority and we take all necessary precautions to protect your information during the payment process. If you have any additional questions or concerns about the security of your online transactions, please click here.

Yes, it is possible to pay by bank transfer. Although this option is not available at the time of payment within the online store, you can contact our customer service for information on how to make payment by bank transfer. Contact Customer Service here and we will reply as soon as possible.

Yes, it is possible. Log in or create an account so you can add the articles you like the most to your favorites list. Your favorite products will be saved and you can consult them whenever you want. That way you will have easy access to the articles you are interested in and can follow them closely before you decide to buy them.

Enjoy this feature to organize and gather all the articles that spark your interest. We are here to help you find the perfect products for your style and preferences.

If the item you like is not available in the size you want, just go to the product page and click "Out of stock? I want it!". Then choose the size you want and enter an e-mail address where we will send you a notice as soon as the size is available again. That way you will be notified immediately when the product you are looking for is back in stock.

Your satisfaction is important to us, and we will do our best to help you get the product you want. Keep an eye on your e-mail, as we will contact you as soon as the size is available again.

If you're having doubts about what your ideal size is, don't worry! We have a Size Guide available to help you. You can check our Size Guide here.

In this guide you will find detailed information and guidelines to help you choose the right size. It is important to take your measurements according to the instructions provided in order to get an accurate sizing reference.

We are committed to making sure you find the perfect size for you to ensure your comfort and satisfaction with our products. If you have any further questions or need additional assistance, please feel free to contact us here.

Each item of clothing requires specific washing care. To know the proper rules, simply access the "Washing Rules" section available on each product. There you will find detailed guidelines on how to wash and care for the item properly.

In addition, when you receive the item, you can check the inside label, which also contains instructions on the proper washing care and maintenance for that specific item.

It is important to follow the washing guidelines indicated, as this will help preserve the quality, color, and shape of your clothes for longer.

If you have any specific questions about the washing care of a particular item, please feel free to contact us here. We are here to help you ensure that your clothes stay beautiful and in good condition.

We do not have a physical store, as we operate exclusively online. However, we understand the importance of trying on clothes before you buy them. That is why we offer a free return policy in case the item does not fit or does not meet your expectations. The return process is quick and hassle-free.

We want to ensure your satisfaction with our clothes, even without the possibility of trying them on in person. If you have questions about the size or fabric of a garment, our customer service team is available to provide all the necessary information and help you choose the best product. To contact Customer Service, click here and we will reply as soon as possible.

Our customer service is available from Monday to Saturday, from 10am to 6:30pm (GMT - Lisbon). You can contact us through our social networks or by the email provided. We are committed to reply quickly as possible, however, due to the high number of requests and busy periods, replies may take up to 12 hours after the contact. If you would like a faster reply, we recommend using our WhatsApp.

We are here to help and ensure your satisfaction, so please do not hesitate to contact us if you have any questions, concerns or need assistance. We will do our best to assist you promptly

Our newsletter is a weekly email that keeps you updated with exclusive offers, discount codes, new product information and special promotions. If you want to join our newsletter and not miss any news, look for the field that says 'Subscribe to our newsletter' and enter your e-mail address.

By subscribing to our newsletter, you will have access to exclusive advantages, you will stay on top of the latest trends and you will receive the best offers directly in your inbox. Don't worry, we respect your privacy and will never share your e-mail with third parties.

Join our community and enjoy all the benefits of our newsletter. Stay connected and enjoy a unique experience with UB Online Store!

Yes, we offer special advantages to our newsletter subscribers. When you subscribe, you will receive a welcome code that you can use on your first order. In addition, throughout the year we offer discount codes for specific times of the year, such as Black Friday, which are sent by e-mail. Don't miss the opportunity to enjoy these exclusive promotions.

Additionally, at certain times of the year, our customer service team contacts our customers via WhatsApp to offer special gifts or benefits to top customers. To ensure that you are eligible for these surprises, it is important that you have had contact with us via WhatsApp before.

Don't miss out on all these advantages! Subscribe to our newsletter and stay tuned for our promotions and special communications. We are always here to give you the best experience as a UB Online Store customer.